How do I make a booking?
It’s as simple as that and will only take you 60 seconds.
Once you have completed your booking you will receive a confirmation email instantly.
Do I need to enter my card details to book?
What if I don’t want to book online?
Can I make a same day or last minute booking?
How much will it cost?
What services do the cleaners provide?
Standard clean which is a lighter clean that covers all the important areas of the house, perfect if you book a regular clean with us.
A deep clean which is a more thorough clean which we recommend if your house hasn’t been cleaned professionally in the last three months.
We can also offer you move in/move out cleans which includes the spot cleaning of all walls and cleaning inside all of your cupboards. We can also offer you extra cleaning services.
What is a deep clean?
How do I know what's been cleaned?
Do you offer an end of tenancy/bond cleaning cleaning?
Ours teams normally utilise a truck-mounted carpet cleaning machine which uses hot water extraction to give you the best results.
Do you offer carpet cleaning?
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Can I book a regular clean?
After your first booking, your future appointments will be automatically booked in so you can expect your professional home cleaner at the selected time.
Do you offer discounts for regular customers?
- 10% discount for a monthly home clean
- 15% discount for fortnightly home clean
- 20% discount for a regular weekly home clean
How often should I book?
A good recommendation is to start with a fortnightly clean, and you can adjust the schedule from there if you want more or less frequent visits from your booking.”
Can I book for any time?
Can I request special tasks or extras?
How do I edit a booking?
So if you change your mind and decide to add on an oven clean or choose to book a deep instead of a standard clean we can accommodate that request.
If you wish to edit your booking less than 24 hours before your clean then please call the Customer Service Team on 1300 583 982.
Do you bring your own cleaning supplies, products and equipment?
They will bring the following:
- Vacuum cleaner (if you don’t have one)
- Mop and bucket
- Kitchen and bathroom cleaner
- Window and glass cleaner
- Furniture spray
- Oven cleaner
- Non abrasive spray
- Non abrasive cleaner
- Sponge cleaners
- Cloths for windows, ﬂoors, furniture
- Steel scourers
- Products against lime scale and mould
How many cleaners do you send?
What time will the cleaners arrive?
We recommend if you need to leave your house for example by 11am that you book your clean for 10:00am-11:00pm arrival to make sure the cleaners are there in plenty of time before you need to leave.
We will give you a call if your cleaner is going to be late but please call the Customer Service Team on 1300 583 982
How do I redeem a discount code, voucher, or gift card?
How do I pay?
Is my card payment secure?
When will my card be charged?
Will I be charged if I cancel my booking?
What extra services do SnapClean provide?
- Cleaning the oven
- Cleaning the fridge
- Cleaning the inside of your windows
- A deep cleaning
- A move in/move out cleaning
- Cleaning the walls
- Cleaning the cabinets
- Doing a load of laundry”
Is there anything you can’t do?
We do plan on offering these services in the future and we are growing quickly. We also plan on offering office cleaning in the future, if one of these services is something you are interested in just let us know and we will be happy to connect you with a wonderful professional.
However if you do have any special requests or want a hand in arranging any of the above then just get in touch as we would love to help you.
Can I make regular or one-off special requests?
Yes of course, if you need to add an extra service to a booking once or on-going just select it on your SnapClean account. Otherwise feel free to give us a call on 1300 583 982 and we can assist with that.
Can I trust my home cleaning professional?
This includes a telephone interview followed by a face to face interview. If they pass these steps, we then perform a reference check on all of the teams.
Do cleaning professionals go through a background check?
Can you provide a replacement cleaner if my cleaner goes on holiday?
How do I become a cleaner with SnapClean?
What is your recruiting process?
How do I log into my account?
How do I change my credit card?
How do I log into my account?
Do I need to be home for my booking?
On your first clean with SnapClean we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on so we can ensure a professional home clean that fits exactly what you want, but we understand that isn’t always possible.
Can I leave my keys with my cleaner?
How do I give feedback?
We promise to act on any feedback you send us as we are a young company trying to improve so please do share any suggestions that you have on how we can improve.