How can we help?

Help & FAQs

HOW TO BOOK A CLEAN

How do I make a booking?

All you have to do is fill out our secure booking form, selecting the time and date that you want us to clean your home. It’s as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.

What if I don’t want to book online?

That’s OK if you don’t want to book online – we have a dedicated Customer Service Team here at SnapClean so just give them a call on 1300 583 982  or email us at support@snapclean.com.au and leave your number and one of the team will call you back.

Do I need to enter my card details to book?

Yes. We need to take payment information to book your appointment, but your card will not be charged until after your cleaning has been successfully completed. Guaranteed.

Can I make a same day or last minute booking?

Of course! Just give us a call on 1300 583 982 and we will book you in for that short notice clean at a time that suits you

OUR CLEANING SERVICE

How much will it cost?

The cost is determined by the size of your home, to find out visit booking page and we can provide you an obligation free quote in less than a minute.

What services do the cleaners provide?

We offer three types of cleaning service. standard clean which is a lighter clean that covers all the important areas of the house, perfect if you book a regular clean with us. A deep clean which is a more thorough clean which we recommend if your house hasn’t been cleaned professionally in the last three months. We can also offer you move in/move out cleans which includes the spot cleaning of all walls and cleaning inside all of your cupboards. We can also offer you extra cleaning services.

How do I know what’s been cleaned?

All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. That way you can be confident that all of the tasks have been completed to the highest SnapClean standard.

What is a deep clean?

A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the last three months. We do a LOT of extra things for a deep clean, and we use a much more detailed checklist so we don’t miss all the little spots (e.g. windowsills and on top of the fridge)

Do you offer an end of tenancy cleaning?

Of course we do! At SnapClean we call end of tenancy cleans move in/move out cleans because sometimes you need a really thorough clean when you are moving into a new home. Our cleaners work to a check list for move in/move out cleans which includes spot cleaning all the walls and cleaning inside all the cupboards but if there is a specific task you want your cleaning team to focus on then please let us know.

Why do you charge a flat rate fee?

We charge a flat rate price per number of bedrooms rather than per hour, this means that you know exactly what we promise to provide, and our cleaners keep working until the job is done. As our cleaner cleans to a checklist you know exactly what is included in the price. It really is that simple!

Do you offer carpet cleaning?

Yes! SnapClean offers carpet cleaning as part of our services. We charge by number of rooms. Just ask us about carpet cleaning when you book online, via email, or over the phone and we will be happy to help you make your carpets look amazing again. We utilise a truck-mounted carpet cleaning machine which utilises hot water extraction to give you the best results.

ON THE DAY OF THE CLEAN

Do you bring your own cleaning supplies, products and equipment?

Yes, our cleaning teams come completely prepared to make your house shine! They will bring the following:

  • Vacuum cleaner (if you don’t have one)
  • Mop and bucket
  • Kitchen and bathroom cleaner
  • Window and glass cleaner
  • Furniture spray
  • Oven cleaner
  • Non abrasive spray
  • Bleach
  • Non abrasive cleaner
  • Sponge cleaners
  • Cloths for windows, floors, furniture
  • Steel scourers
  • Gloves
  • Products against lime scale and mould

What is the SnapClean guarantee?

We charge a flat rate price per number of bedrooms rather than per hour, this means that you know exactly what we promise to provide, and our cleaners keep working until the job is done. As our cleaner cleans to a checklist you know exactly what is included in the price. It really is that simple!

What time will the cleaners arrive?

Our cleaners will always try to arrive on time for your clean however please do note when booking we ask for a 2 hour arrival window to take into account heavy traffic and unforeseen events. We recommend if you need to leave your house for example by 11am that you book your clean for 10:00am-12:00pm arrival to make sure the cleaners are there in plenty of time before you need to leave. We will give you a call if your cleaner is going to be late but please call the Customer Service Team on 1300 583 982

How many cleaners do you send?

We typically send teams of 2, but for smaller properties we will usually send just one cleaner to get the job done.

ABOUT YOUR BOOKING

Can I request special tasks or extras?

Of course! We put you in control so if you have got a particular product you would like us to use in your kitchen or a precious vase you want us to avoid when dusting just include the information in your booking. We will then pass these details onto the cleaner.

Can I book a regular clean?

Yes, of course! Just select the frequency of your clean, monthly, fortnightly or even weekly, when you make your booking. To say thank you we will even offer you a SnapClean discount for booking a regular service. After your first booking your future appointments will be automatically booked in so you can expect your cleaner at the same time every week, twice a month.

How often should I book?

Those who live in medium-sized homes are typically satisfied with having it cleaned on a monthly basis. However, it is also not uncommon for people wanting someone to clean their house every week or two.

A good recommendation is to start with a fortnightly clean, and you can adjust the schedule from there if you want more or less frequent visits from your booking.

Can I book for any time?

We put you into control so you will be able to view and select available appointment times from our online calendar.

Our cleaners can start anytime between 8AM and 7:30PM

How do I edit a booking?

It is simple to edit your booking, just email or call us. So if you change your mind and decide to add on an oven clean or choose to book a deep instead of a standard clean we can accommodate that request. If you wish to edit your booking less than 24 hours before your clean then please call the Customer Service Team on 1300 583 982

Do you offer discounts for regular customers?

Yes we do. If you book a regular clean with SnapClean you can get:

  • 10% discount for a monthly clean
  • 15% discount for fortnightly clean
  • 20% discount for a regular weekly clean

EXTRAS

What extra services do SnapClean provide?

For an extra charge you can book a number of services on top of your clean including:

  • Cleaning the oven
  • Cleaning the fridge
  • Cleaning the inside of your windows
  • A deep cleaning
  • A move in/move out cleaning
  • Cleaning the walls
  • Cleaning the cabinets
  • Doing a load of laundry

Is there anything you can’t do?

We would like to say no, that anything is possible here at SnapClean. However we don’t clean the outsides of windows, mow lawns or walk your dog. Yet. We do plan on offering these services in the future and we are growing quickly.

We also plan on offering office cleaning in the future, if one of these services is something you are interested in just let us know and we will be happy to connect you with a wonderful professional.

However if you do have any special requests or want a hand in arranging any of the above then just get in touch as we would love to help you.

Can I make regular or one-off special requests?

Of course, just include the information when you make a booking and we will pass on the details to your cleaner.

BILLING AND PAYMENT

How do I redeem a discount code, voucher, or gift card?

It’s easy, all you need to do is include the code on the booking form when asked and the discount will be removed from your booking instantly.

How do I pay?

We take your credit or debit card details at the time of booking, however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment

When will my card be charged?

We will never charge your card before your clean. We will only take payment after your cleaning service has been performed. Guaranteed.

Is my card payment secure?

Yes it is, our payment technology is provided by Stripe. Stripe is one of the world’s largest payment processing companies and is utilised by many businesses. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com

Will I be charged if I cancel my booking?

If you cancel your clean within 24 hours of the scheduled time, we have to charge you a cancellation fee of $70. If you re-book a clean with SnapClean then half of the cancellation fee will be applied towards your next service.

SNAPCLEAN CLEANERS

Can I trust my cleaning professional?

Of course! We hire only the most motivated, reliable and experienced cleaners in your area. To be accepted as a cleaner for SnapClean all our candidates must undertake a rigorous selection and recruitment process. This includes a telephone interview followed by a face to face interview. If they pass these we then perform a reference check on all of the teams finally we ask all candidates to perform a test clean so that we can inspect the quality of their cleaning. If the teams pass the quality inspection then we welcome them to the family.

What is your recruiting process?

We hire only the most motivated, reliable and experienced cleaners in your area. To be accepted as a cleaner for SnapClean all our candidates must undertake a rigorous selection and recruitment process. This includes a telephone interview followed by a face to face interview. If they pass these we then perform a reference check on all of the teams finally we ask all candidates to perform a test clean so that we can inspect the quality of their cleaning. If the teams pass the quality inspection then we welcome them to the family.

How do I become a cleaner with SnapClean?

Simple, just click here to fill out our personalised application form. If you are having any trouble applying please email us at support@snapclean.com.au telling us a bit about your cleaning experience, and we’ll help you apply.

Can you provide a replacement cleaner if my cleaner goes on holiday?

Yes, we will. Your cleaner will need to take a well deserved holiday from time to time and when they do we will send another reliable cleaner around to complete your clean to the usual SnapClean standard.

FEEDBACK

How do I give feedback?

We will send you an email once the clean is complete asking you for feedback. Please do take time to complete this as we like to give our cleaners a bonus for receiving a five star review. We promise to act on any feedback you send us as we are a young company trying to improve so please do share any suggestions that you have on how we can improve.

APARTMENT / HOUSE KEYS

Do I need to be home for my booking?

No you don’t need to be home whilst we clean your house. If you would like to leave the key with a neighbour or somewhere secure then we can collect it. Just add instructions when you make your booking. On your first clean with SnapClean we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on but we understand that isn’t always possible.

Can I leave my keys with my cleaner?

Of course, if you book a regular clean with us we will always assign the same cleaner to the job. If you would like to leave your keys with your cleaner they will keep them secure for your next clean.